Shipping & Delivery Policy
Shipping & Handling Charges
Currently we only ship to India. To see the shipping price of your chosen book(s), simply go to the checkout page and it will give you the approximate Shipping Price! (Additional Handling / Administrative Fees are applicable). All prices shown are in Indian Rupees (INR).
Delivery
We will ship your order within three business days from the day after the payment for your order is confirmed. Orders are shipped by India Post / DTDC / other mail services (with some exceptions). The order should arrive at its destination as per the transit time for the chosen mode of the shipment.
Notification of book shipment on Book Order tracking page or via Email.
We will post “Shipping details” on the Order Tracking page or directly to you via email, once the shipment has been handed over to shipping company.
Information Regarding Contacting Shipment Couriers
India Post / DTDC / Others (if there)
Example of the Tracking Number: AWB 123456789
Enter your tracking number into the tracking services website to view the current status of your package.
Shipping Time
We strive to ship all orders within seven days (counted from the day after the order was placed), but this may occasionally be exceeded due to a high number of orders.
Shipping And Handling Charges
Shipping and handling charges are set based on the total amount of ordered book(s).
In the event that a customer refuses to accept the delivery of an order, or if an order is returned to us after the retention period at the post office has passed after failed delivery attempts, we cannot provide any sort of refund.
Returns And Exchanges
For more details about returns please see our Return Policy too: https://iskconvrindavanmart.com/returns
To be eligible to return and / or exchange book(s), customers must contact ISKCON Vrindavan Mart with information regarding the book(s) you wish to return within seven days of receipt of shipment by e-mail. We will only accept returns of book(s) that we have confirmed for return. Please ship the confirmed return book(s) back to us within seven days.
We will not accept a request for a return and /or exchange if customers contact us after the seven-day period is over, or returns the books to us without prior notice.
In case of “Circumstances arising with ISKCON Vrindavan Mart”, we will accept the return / exchange from the customer if
(a) The book is different from what the customer ordered (wrong shipment).
(b) The book is defective.
(c) The book is damaged.
In the event of a return of multi volume book set, please include all the books in the set in the condition that it was delivered, when making the return. If any of the books are missing from the set, we will not be able to process your return.